FAQ's Section

Frequently Asked Questions

You may have heard of sulfate free shampoo and that using shampoo without sulfates can be beneficial for your hair and beauty regimen, but why? To better understand why sulfate free shampoo may be best for your hair, you should know what is sulfate-free shampoo is, what do sulfates in shampoo do to your hair and what are the benefits of sulfate-free shampoo?

 What are sulfate-free shampoos?

Ever scanned the ingredient list on a bottle of shampoo? There are so many difficult-to-pronounce terms on the product label that reading it can bring on a major headache. However, there’s one shampoo ingredient in particular you've probably heard some buzz about: sulfates. Sulfates are harsh chemicals found in many personal health products.  Sulfates are used primarily as foam makers and cleaning agents, says Shani Francis, MD, a board-certified dermatologist and hair loss specialist. They'll usually appear on an ingredient list as sodium lauryl sulfate or sodium laureth sulfate, and may be abbreviated as SLS.

Sulfates are added to shampoo for a reason—they help de-grease strands, dissolve oil, and give the formula that frothy, foamy quality. But because they work by scrubbing away the body's natural oils, sulfates may also dry strands, irritate the scalp, and, in extreme cases, cause damage to the cuticle (the hair's outer layer). in these situations, a sulfate free formula is most definitely the best for your hair.

 Should you use a shampoo without sulfates?

If your hair tends to be on the oily side and requires daily washing, a regular shampoo is probably fine.  We recommend switching to a sulfate-free shampoo.  If you have damaged hair (such as from color or keratin treatments), naturally dry hair, frizzy or coarse texture, or struggle with an Irritated scalp, a sulfate Free shampoo could certainly be beneficial.

 Does sulfate-free shampoo make hair greasy?

No, Sulfate-free shampoo won't make your hair greasier. However, since some brands don't create a lather, you'll have to work harder than usual to wash your hair. Be sure your hair is already wet before working in the shampoo. Don't be afraid of a second or third wash either.

 Will sulfate-free shampoo help stop hair loss?

Sulfate shampoos are known to cause dryness and breakage among some hair types . If that statement applies to your hair, then trying a sulfate-free shampoo can help retain your precious length.  Sulfate Free products can help with hair loss, keep the hair you have on your head, and not fall out in your brush, or go down the drain.

 Does your sulfate free shampoo cause dandruff?

No, For people whose dandruff is caused by dryness or scalp irritation, a sulfate-free shampoo can be most helpful, but you might need to work a little extra to get rid of your dandruff, since these shampoos don't contain harsh stripping agents.

 What are the terms of your 14 day, 100% money back guarantee?

 Simple. Try it and return it by 14 days risk free. If you are not completely satisfied in every way, simply return the unused portion for a full refund, excluding the shipping and handling fees. No questions asked!

 Do you really offer a 14 day full money back guarantee?

 Yes. No gimmicks and no questions asked. Ship a bottle back to us within 14 days from the purchase date and it will be refunded in full (except shipping to you and returned), upon the Elixhair Product being returned, with priority shipping, just the way it was sent to you.

  What’s the difference between Elixhair Products and other brands?

Elixhair Products are plant based, sulfate-Free, enhanced with Certified Organic Botanicals, incredible fragrance Blends, Vegan, Paraben Free, Cruelty Free, No animal testing.

 Is Elixhair Luxury Hair Care Formulas just for women?

 No, men and women both respond equally as well to Elixhair’s Formulas.  There is no need for separate fhair care formulations. Hair Is hair.

 How long does it take to receive my order?

All orders are shipped by the end of the next business day via United States Postal Service with confirmed delivery receipt. You should allow 3 to 5 business days for delivery.